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Hotel Operations Manager

1 week ago

Polokwane, Limpopo, South Africa Kontak Recruitment Full time
Job Summary:

We are seeking an experienced hotel operations manager to join our team at a luxury boutique hotel and conference centre. As a key member of our leadership team, you will be responsible for overseeing all aspects of hotel operations, including guest experiences, event management, and staff management.

Responsibilities:
  • Develop and implement operational policies and procedures to enhance efficiency and productivity
  • Manage and motivate hotel staff to deliver exceptional guest experiences and service quality
  • Collaborate with the events team to plan and execute conferences, weddings, and other functions
  • Analyze guest feedback and implement improvements to enhance the guest experience
  • Report directly to the owners or board of directors on operational and financial matters