Customer Experience Lead

1 week ago


Newcastle, KwaZulu-Natal, South Africa Talksure Full time

At Talksure, we believe that exceptional customer experiences start with highly skilled and dedicated contact centre teams. As a Customer Experience Lead, you will be responsible for overseeing the delivery of outstanding customer experiences across all channels.

About the Role

This position involves developing and implementing strategies to drive customer satisfaction, loyalty, and retention. You will work closely with our sales teams to ensure seamless handovers and deliver exceptional results.

Key Responsibilities
  • Develop Customer Experience Strategies
  • Coach and Develop Sales Teams
  • Collaborate with Cross-Functional Teams
  • Measure and Analyze Customer Feedback
  • Identify and Address Customer Pain Points
Requirements
  • Relevant Industry Experience
  • Excellent Communication and Interpersonal Skills
  • Ability to Work in a Fast-Paced Environment

We are committed to providing our customers with world-class service.



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