Technical Support Engineer
3 days ago
We are a dynamic team at Invision HR, dedicated to delivering exceptional technical support services to our clients. We are seeking a highly skilled and experienced Technical Support Engineer to join our team.
As a key member of our technical support team, you will be responsible for delivering high-quality repairs and maintenance services to ensure the optimal functionality of food service and catering equipment. You will work closely with other maintenance workers, company officials, and staff to find effective solutions to repair or maintenance problems.
Key Responsibilities:
- Listen to customer concerns and clearly communicate all job-related matters
- Attend to emergency calls regarding equipment repair issues
- Collaborate with other maintenance workers, company officials, and staff to find effective solutions to repair or maintenance problems
Maintenance, Fault-Finding, and Repairs
- Diagnose technical faults on-site (primarily at our premises, but also remotely or at client sites)
- Provide on-site repairs, maintenance, and installations for various commercial catering and food service equipment
- Read and interpret wiring diagrams and follow operation and installation manuals
- Perform periodic inspections, cleaning, and servicing of equipment
- Prioritise the repair queue to ensure efficient service delivery
- Maintain client service logs for equipment repairs and updates
- Adhere to occupational health and safety standards during repairs
Requirements:
- Qualification as a Refrigeration Technician is advantageous
- Minimum N3 in Electrical Engineering
- At least 3-5 years of workshop/repair experience
- Knowledge and experience within the food service and catering equipment industry
- Strong administration and computer skills (Email, Word, Excel)
- Valid South African driver's license
Competencies:
- Strong planning and organisational skills
- Excellent verbal and written communication skills
- Superior problem-solving and fault-finding abilities
- Highly organised with excellent attention to detail
- Professionalism in all interactions
- A willingness to learn and grow in the role
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