Service Quality Director

3 days ago


Cape Town, Western Cape, South Africa 1FIT Full time

Job Description: Frontline Support Specialist

We are seeking a dedicated and customer-focused Frontline Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, resolving customer complaints, and improving customer satisfaction.

This role requires someone who is passionate about customer service, has excellent communication skills, and can work effectively in a fast-paced environment. You will be working closely with our sales and marketing teams to ensure seamless communication and collaboration.

Your responsibilities will include:

  • Managing customer interactions via phone, email, or chat.
  • Resolving customer complaints and concerns in a professional and courteous manner.
  • Providing product information and answering customer questions.
  • Escalating complex customer issues to senior management.
  • Contribution to customer service policy and procedure development.


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