Leadership Position for Account Management Team
3 days ago
Join Hogarth Worldwide Ltd's team as an Account Director and take on the challenge of leading our client account management team.
About the CompanyWe are a global content experience company, part of WPP, partnering with top brands to deliver relevant, engaging, and measurable content across all channels and media.
About the RoleThe successful candidate will have extensive experience in Client Service, with a proven track record of delivering results-driven solutions to clients.
Key Responsibilities:- Assume overall responsibility for the successful management of assigned client accounts.
- Develop and maintain strong relationships with key client stakeholders, managing their perceptions and expectations.
- Act as the primary point of contact for client escalations, proactively resolving issues and communicating effectively.
- Understand and adhere to contractual obligations, commercial arrangements, and SLAs.
- Liaise with Print Production/Broadcast teams to ensure client requirements are met and resolve any issues or complaints to the satisfaction of all stakeholders.
- Maintain a deep understanding of the client, agency, and Hogarth relationships and how they interact.
- Coach and develop team members to ensure their success through personalized development plans.
- Foster a collaborative and positive team environment.
- Minimum 5 years of experience in Client Service.
- Minimum 2-3 years of experience as an Account Director leading a team.
- Relevant tertiary qualification.
- Experience working with/for a production facility is a strong advantage.
- Experience working with/for an advertising agency is a strong advantage.
- Proven experience working on integrated campaigns (Print, Digital, and Video) is essential.
- High level of IT literacy, including proficiency in spreadsheet software.
- Excellent prioritization, time management, and attention to detail.
- Resilience and the ability to work effectively under pressure.
- Fluent oral and written English is essential; other languages are desirable.
- Strong interpersonal and communication skills.
- Highly organized, detail-oriented, customer-focused, and proactive.
- Clear understanding of international brand challenges.
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