Extension Management Operator
2 weeks ago
We are seeking a highly skilled Extension Management Operator to join our team. This role involves managing a busy switchboard, handling 700 extensions, and providing exceptional customer service.
Responsibilities
The primary responsibilities of this role include working within a team of switchboard operators, handling 700 extensions, and providing top-notch customer service. You will also be responsible for screening and directing calls to the correct extension numbers or departments, managing international calls, and escalating complaints to the relevant personnel.
Requirements and Qualifications
To be considered for this role, you must have a minimum Grade 12 qualification and at least 2 years of experience in handling a busy switchboard. Additionally, you should possess knowledge of the Genysis system and have strong PC and keyboard literacy. Excellent telephone and customer service skills are essential for success in this position.
Compensation Package
The estimated annual salary for this role is $55,000 - $70,000, depending on location and experience.
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