Business Solutions Consultant
4 days ago
We are seeking a skilled Software Support Professional to join our team. The successful candidate will be responsible for delivering exceptional customer service, resolving technical issues, and providing timely support to our clients.
About the RoleThe PST Support Consultant role is dedicated to supporting users on our range of Business Software Solutions products. The goal is to take ownership of client software problems and resolve them efficiently.
Responsibilities:
- Dealing directly with customers in a friendly, helpful, and efficient manner - telephonically, via email, remote support, and live chat
- Confirming prioritization of all requests/support interactions
- Assisting customers remotely using Team Viewer
- Providing regular feedback to customers on outstanding tickets even if the ticket is escalated
- Resolving and addressing requests with a minimum number of tickets needing to be escalated to Team Leaders
- Owning the problem/request until it is resolved to the customer's satisfaction
- Maintenance of all tickets and support call records (all ticket record requirements are met before being closed)
- Keeping up to date with and being familiar with all products supported by the PST, including changes (updates), before they are rolled out to clients
About Our Company
LexisNexis Risk Solutions provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
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