Business Solutions Consultant

4 days ago


Cape Town, Western Cape, South Africa LexisNexis Risk Solutions Full time

We are seeking a skilled Software Support Professional to join our team. The successful candidate will be responsible for delivering exceptional customer service, resolving technical issues, and providing timely support to our clients.

About the Role

The PST Support Consultant role is dedicated to supporting users on our range of Business Software Solutions products. The goal is to take ownership of client software problems and resolve them efficiently.

Responsibilities:

  1. Dealing directly with customers in a friendly, helpful, and efficient manner - telephonically, via email, remote support, and live chat
  2. Confirming prioritization of all requests/support interactions
  3. Assisting customers remotely using Team Viewer
  4. Providing regular feedback to customers on outstanding tickets even if the ticket is escalated
  5. Resolving and addressing requests with a minimum number of tickets needing to be escalated to Team Leaders
  6. Owning the problem/request until it is resolved to the customer's satisfaction
  7. Maintenance of all tickets and support call records (all ticket record requirements are met before being closed)
  8. Keeping up to date with and being familiar with all products supported by the PST, including changes (updates), before they are rolled out to clients

About Our Company

LexisNexis Risk Solutions provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.



  • Cape Town, Western Cape, South Africa Collinson Group Full time

    About the RoleThis Business Solutions Consultant role involves working closely with clients to design and build custom product attributes.The ideal candidate will have strong analytical and problem-solving skills, excellent communication skills, and experience in data modeling, technical requirements gathering, and consultative approach.Key...


  • Cape Town, Western Cape, South Africa LexisNexis Risk Solutions Full time

    Business Software Solutions: Support ConsultantBusiness Software Solutions: Support ConsultantApply locations Cape Town time type Full time posted on Posted Today job requisition id R91683About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of...


  • Cape Town, Western Cape, South Africa Tych Business Solutions Full time

    Job SummaryTych Business Solutions is seeking an experienced Inbound Tourism Consultant to join our team. As a key member of our sales department, you will be responsible for designing and delivering exceptional luxury tour experiences for clients from around the world.About the RoleThe ideal candidate will have a strong understanding of the inbound tourism...


  • Cape Town, Western Cape, South Africa Platinum Recruitment Solutions Full time

    Job OverviewWe are seeking a Senior Technology Solutions Consultant to join our team at Platinum Recruitment Solutions. As a key member of our sales team, you will be responsible for providing expert advice on our data & analytics solutions and application modernization services to clients.You will work closely with our marketing, product development, and...


  • Cape Town, Western Cape, South Africa Open Box Software Full time

    Open Box Software is an internationally focused consulting company specializing in business and software consulting services for the Real Estate Industry. Since 2001, we have been delivering practical, smart, and cost-effective technology solutions for our clients. We have a team of highly talented individuals who are driven by excellence and open to finding...


  • Cape Town, Western Cape, South Africa LexisNexis Full time

    About Our TeamWe are part of RELX, a global leader in providing information-based analytics and decision tools. Our team is dedicated to delivering exceptional support services to our clients.We are looking for a talented Business Solutions Consultant to join our team. As a key member of our support team, you will be responsible for providing expert...


  • Cape Town, Western Cape, South Africa Mygwork - Lgbtq+ Business Community Full time

    About Mygwork - Lgbtq+ Business CommunityOur organization serves customers across various industries, leveraging technology to improve productivity and transform business operations.We prioritize using AI and advanced technologies to enhance the overall business and practice of law, focusing on ethical and powerful generative AI solutions with a flexible...


  • Cape Town, Western Cape, South Africa TenacIT Solutions Full time

    TenacIT Solutions is a leading managed service and security service provider, committed to delivering innovative ICT solutions tailored to our clients' needs. With a focus on cutting-edge technologies, we are proud to enhance the way businesses operate and achieve their goals.Position Overview:We are looking for a motivated and driven Sales Development...


  • Cape Town, Western Cape, South Africa RELX INC Full time

    Business Solutions Technical Consultant PositionAbout Our CompanyWe are part of RELX INC, a global leader in deploying AI and advanced technologies to improve productivity and transform the business and practice of law. Our company serves customers in over 150 countries with a workforce of 11,800 employees worldwide.About the JobThis position focuses on...


  • Cape Town, Western Cape, South Africa Open Box Software Full time

    Company OverviewWe are Open Box Software, a global consulting firm specializing in business and technology solutions for the real estate industry. Our team of experts has been delivering practical, innovative, and cost-effective technology solutions since 2001.The RoleThis is an exciting opportunity to join our team as a business analyst, reporting directly...


  • Cape Town, Western Cape, South Africa FirstCarbon Solutions Full time

    FirstCarbon Solutions is committed to helping our clients achieve their sustainability goals through innovative digital transformation solutions. As a Digital Transformation Consultant, you will play a critical role in identifying opportunities for technology-driven innovation and developing strategies to drive business growth and customer satisfaction.About...


  • Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    At Datonomy Solutions, we are seeking a highly skilled Senior Business Analyst to join our dynamic team. This is a 12-month contract position that offers the ideal candidate a unique opportunity to leverage their expertise in business analysis and technical environments.The successful candidate will have extensive experience working closely with C-suite...


  • Cape Town, Western Cape, South Africa Tych Business Solutions Full time

    Tych Business Solutions is seeking a seasoned professional to drive revenue growth and establish key partnerships with trade agents in the industry.The ideal candidate will have a strong focus on cultivating relationships with travel agencies, tour operators, MICE companies, production companies, government institutions, and other relevant businesses to...


  • Cape Town, Western Cape, South Africa Monocle Solutions Group Full time

    About Monocle Solutions GroupA people-centric, independent consulting firm specialising in banking and insurance. We understand that our greatest asset is our people and because of this, we do things a bit differently.We strive to create an environment that nurtures ambition, supports well-being, embraces diversity, upholds integrity, and inspires...


  • Cape Town, Western Cape, South Africa Tych Business Solutions Full time

    Senior Tour ConsultantA luxury Destination Management Company is looking for a Senior Tour Consultant in Cape Town. The role involves assisting in designing tour packages by skillfully negotiating and contracting rates to convert inquiries and quotes into bookings profitably, with 60% of your time spent on quoting and booking confirmations and 40% on...

  • Sales Consultant

    4 days ago


    Cape Town, Western Cape, South Africa Staff Solutions Full time

    Job OverviewThe Staff Solutions team is seeking an experienced Sales Consultant to join their dynamic sales team in Cape Town. As a key member of the team, you will be responsible for developing and maintaining relationships with existing clients, identifying new business opportunities, and providing exceptional customer service.

  • Business Consultant

    3 days ago


    Cape Town, Western Cape, South Africa Open Box Software Full time

    Company OverviewOpen Box Software is an internationally focused consulting company that specializes in business and software consulting services for the Real Estate Industry.We deliver practical, smart, and cost-effective technology solutions for our clients. Our team consists of highly talented individuals driven by excellence and open to finding a better...


  • Cape Town, Western Cape, South Africa RELX INC Full time

    RELX INC Business Software Solutions: Support Consultant in Cape Town, South AfricaAbout our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been...


  • Cape Town, Western Cape, South Africa Tych Business Solutions Full time

    Senior Tour ConsultantA luxury Destination Management Company is looking for a Senior Tour Consultant in Cape Town. The role involves designing tour packages by skillfully negotiating and contracting rates to convert inquiries and quotes into bookings profitably, with 60% of your time spent on quoting and booking confirmations and 40% on administrative and...


  • Cape Town, Western Cape, South Africa Headhunters Full time

    Job OpportunityHeadhunters is seeking a talented Insurance Solutions Consultant to provide advice and implement solutions in the Financial Services Industry. If you have a passion for insurance and excellent communication skills, we encourage you to apply.Role SummaryThis is an exciting opportunity to work with clients and partners to identify and address...