Operations Director

4 days ago

East London, Eastern Cape, South Africa Liquid Intelligent Technologies Full time
Job Description

We are seeking a highly skilled and experienced Operations Director to join our team at Liquid Intelligent Technologies.

The successful candidate will be responsible for overseeing the operational management of preventative, reactive, and corrective maintenance on our network and customer-managed services. They will engage with Assistant Managers and Senior Specialists to ensure field resolution and compliance with SLAs, manage scheduled and unscheduled downtime to minimize impact on customers, and ensure fault management, diagnostics, and resolution to meet our requirements.

The Operations Director will also communicate with various stakeholders on the progress of repairs or maintenance to track progress against required standards and SLAs, manage and ensure compliance with all maintenance programs, facilitate, monitor, and manage cross-functional activities and processes, conduct regular meetings with relevant stakeholders, and effectively deal with customer escalations and complaints.

SERVICE DELIVERY – OSP BUILD & FINAL PROVISIONING
  • Manage resource availability for the supervision and provisioning of new services to enterprise and managed services customers.
  • Oversee all projects executed by the field operations teams, provide progress reports to stakeholders on project progress, ensure performance requirements of new services are met to ensure revenue and customer satisfaction, and manage operational teams to ensure quality of installations at customer premises.

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