Branch Delivery Sales and Service Team Lead
3 weeks ago
Job Summary
As a Branch Delivery Sales and Service Team Leader at FirstRand Bank Limited, you will be responsible for managing and supporting the sales and service team to ensure they reach their targets while adhering to compliance processes and procedures.
Key Responsibilities:
- Provide operational support for activities and initiatives that contribute to the overall growth and profitability of the area of work.
- Drive sales across product and campaign initiatives to exceed set targets.
- Deliver customer experience excellence aligned to Organisational values and service standards.
- Build professional long-term relationships with customers based on trust that builds the brand.
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards.
- Communicate how customer service solution will be implemented and secure buy-in.
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
- Manage team delivery against goals in the area of responsibility.
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback.
Requirements:
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Develop an understanding of risks and risk management approaches.
- Network and participate in specialist risk forums where required.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.
About Us
FirstRand Bank Limited is committed to the recruitment and advancement of individuals with disabilities. We support diversity and inclusion in the workplace and strive to create a workplace that values different perspectives and experiences.
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