Senior Network Engineer
4 weeks ago
We are seeking a highly skilled Senior Network Engineer to join our team at Dimension Data. As a key member of our engineering function, you will be responsible for providing exceptional service to our clients by proactively identifying and resolving technical incidents and problems.
Key Responsibilities:- Configure, install, test, and operate assigned infrastructure at client sites.
- Perform necessary checks, apply monitoring tools, and respond to alerts to identify problems and errors prior to or when they occur.
- Investigate third-line support calls, identify root causes of incidents and problems, and report and escalate issues to 3rd party vendors if necessary.
- Provide onsite technical support to clients and conduct monthly random reviews of incidents and service requests to analyse and recommend improvements in quality.
- Proactively identify opportunities for work optimisation, including opportunities for automation of work.
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
- Up to date and relevant ITIL certification, Cisco Certified, Juniper Networks Certified Internet Associate - Intrusion Detection and Prevent (JNCIA-IDP), Check Point Certified, MCSA+VCP, RHCE, or equivalent.
- Solid years of work experience in an Engineering function within a medium to large ICT organisation, with excellent working knowledge of ITIL processes and experience working with vendors and/or 3rd parties.
At Dimension Data, we offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced Senior Network Engineer looking for a new challenge, please submit your application.
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Senior Network Engineer
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