Client Service Coordinator

2 weeks ago


Rustenburg, North-West, South Africa Isilumko Staffing Full time
Job Summary

We are seeking a highly skilled Client Service Coordinator to join our team at Isilumko Staffing. This role will be responsible for delivering exceptional client service and supporting sales efforts.

The ideal candidate will have a passion for providing professional first-line support to clients, ensuring they receive accurate and timely information about our products and services. Strong communication and interpersonal skills are essential for this role, as the Client Service Coordinator will be working closely with clients, sales teams, and other stakeholders.

Key Responsibilities
  • Client Services:
    • Adhere to client service procedures, including handling maturities, policy contracts, loan applications, cancellations, amendments, financial and general inquiries.
    • Update client personal details and maintain accurate records.
    • Provide clients with correct and accurate advice on our products and services.
    • Inform clients about changes to their policies.
    • Collaborate with relevant departments to resolve client queries.
    • Maintain the required business retention rate.
    • Address and handle all client complaints and inquiries.
    • Escalate complaints to the Office Manager and Complaints Handling Officer.
    • Follow the prescribed complaints procedure.
    • Handle incoming calls and assist walk-in clients.
  • Claims Administration:
    • Verify claims documents following standard procedures.
    • Assist clients in completing claim forms.
    • Submit all received claims to Head Office.
    • Submit any outstanding documentation as requested by Head Office.
    • Keep the claims register up to date.
  • Office Administration:
    • Manage mail and fax communications.
    • Prepare statistical reports as required.
    • Assist with data capturing when necessary.
Requirements
  • Formal Education:
    • Matric or equivalent.
  • Technical/Legal Certification:
    • Recognized Qualification as per the FSCA (an advantage).
    • RE 5.
    • Registration as an Employee Representative (FSCA).
    • CPD.
    • COB (Depending on DOFA).
  • Experience:
    • 2 years of experience in the Insurance Industry.
    • 1 year of experience in Client Services.
    • 1 year of experience in Category A, B, C, and retail benefits (an advantage).

This is a fantastic opportunity for a motivated and detail-oriented individual to join our team and contribute to delivering exceptional client service and sales support. If you are passionate about client satisfaction and have the skills to match, please apply.



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