Operational Leadership Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Communicate Recruitment Full time
About the Role

We are seeking a seasoned Operational Leadership Specialist to join our team at Communicate Recruitment. In this critical role, you will oversee daily operations, ensuring timely and compliant tax, payroll, and statutory filings.

Key Responsibilities
  • Manage task/project allocation based on work volume and deadlines
  • Review and report operational performance to senior management on key metrics
  • Act as the main contact for client queries and provide progress updates on filings and requests
  • Lead client onboarding and work on retention and upselling strategies
  • Maintain knowledge of CIPC, SARS, estate, and trust compliance requirements
  • Support team in handling estate and trust filings
  • Provide leadership and direction to client teams (tax, VAT, payroll, statutory returns)
  • Address conflicts and disputes with management's support
  • Oversee performance appraisals, feedback, and goal setting for staff
  • Set clear client expectations regarding timelines, deliverables, and challenges
Requirements
  • Pastel experience
  • 5 years of experience in a similar role
  • PA(SA), BA(SA) or a relevant designation
Compensation Package

The estimated salary for this position is R 250,000 - R 350,000 per annum, commensurate with experience.



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