Credit Bureau Exception Resolution Expert

4 days ago


Johannesburg, Gauteng, South Africa Quadrant Systems cc Full time
Job Description

Quadrant Systems cc is seeking a skilled Credit Bureau Exception Resolution Expert to join our team.

The role is within the Personal Loans Product area which is responsible for all loan products to customers. Within this team, operations is a critical area that focuses on system and process enhancements to optimize customer and colleague experience.

The ideal candidate will have 5+ years of industry experience, preferably with knowledge of credit products/loans, and must-have skills in Automation and robotics/AI.

Key Responsibilities:

  • Review credit bureau exceptions, investigate, drive resolution, and re-submit rejected accounts.
  • Implement AI solutions to process auto closures and other account fixes; data/analytical ability is required.
  • Support Product rule review exercise on maintenance specific business rules.
  • Execute credit balance remediation.
  • Recon ROBOT report daily and ensure no journal failures.
  • Review daily ops dashboard and ensure that issues are being resolved.
  • Account level screen prints for complaints/enquiries.
  • Document retrieval and review of exception reports.
  • Documenting all processes, understand systems, etc.

Requirements:

  • 5+ years of industry experience, preferably with knowledge of credit products/loans.
  • Must-have Skills (Mandatory Skills): Automation and robotics/AI.


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