Social Media Content Specialist

3 weeks ago


Cape Town CBD, South Africa Callforce Direct Full time
Job Description

We are seeking a skilled Social Media Content Specialist to join our team at Callforce Direct in the Cape Town CBD. This is a rotational schedule, Monday to Sunday, 07:00 to 22:00, with 2 weekends on and 2 weekends off based on operational requirements.

The successful candidate will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. The primary goal of this position is to provide excellent customer service and resolve customer inquiries and issues in real-time.

Key Responsibilities:
  • Develop and implement content strategies to engage with our audience and promote our brand.
  • Manage content implementation and community engagement across various social media platforms.
  • Foster creativity and thought leadership by staying up-to-date with industry trends and technologies.
  • Build internal and external relationships to ensure seamless communication and collaboration.
  • Understand client business and requirements to provide tailored solutions.
  • Moderate social platforms and engage with communities to maintain a positive brand image.
  • Monitor industry trends and technologies to identify areas for improvement.
  • Respond to customer inquiries via online chat and messaging, providing accurate and helpful information.
Key Requirements:
  • Degree (Matric qualification).
  • Excellent written and verbal communication skills.
  • Strong problem-solving and logical thinking skills.
  • Computer proficiency and familiarity with chat/messaging platforms.
  • Multitasking and adaptability to work under pressure.
  • Customer-focused attitude with empathy and patience.
  • Flexibility to work evenings, weekends, and holidays.
  • Team player with strong interpersonal skills.
Estimated Salary:

R120,000 - R150,000 per annum, depending on experience and qualifications.



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