Debt Recovery Specialist

5 days ago


Pretoria, Gauteng, South Africa Shumani Industrial Equipment Full time

Job Summary:

Shumani Industrial Equipment seeks a skilled Debt Recovery Specialist to maintain debtor's accounts, collections of cash and credit accounts, invoices, remittances, and handling of debtor's queries.

Key Responsibilities:
  • Allocate all Accounts Receivable payments in a timely manner.
  • Respond to customer inquiries and escalate to relevant departments as required.
  • Apply basic accounting knowledge and techniques to all areas of work.
  • Identify and resolve errors and discrepancies in financial records.
  • Filing of reconciliations, remittance advices, and daybooks for accurate financial reporting.
  • Process new credit applications and credit limit increase requests and forward to Head Office for approval.
  • Handle customer interactions professionally and provide exceptional service.
  • Proactively manage debt collection on assigned portfolio of accounts.
  • Reconcile accounts and obtain remittance advices of daily payments as received from debtors.
  • Issue statements to clients using established guidelines and deadlines.
  • Agree payment plans with customers and ensure adherence through effective follow-up.
  • Resolution of queries to facilitate payments from customers.
  • Prioritize and manage a challenging workload while maintaining high levels of customer service and satisfaction.

Required Qualifications and Competencies:

  • A minimum tertiary qualification in Credit Management (Level 3 or 4) is required.
  • 5 years or more relevant working experience is essential.
  • Experience in the Rental Industry (equipment) would be advantageous.
  • Excellent knowledge of accounting principles and practices.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) is necessary.
  • Autoline / Kerridge would be an advantage.
  • Ability to communicate effectively – verbal and written.
  • Ability to cope under pressure and troubleshoot where necessary.
  • Trustworthiness and honesty in handling cash or finances.
  • Accuracy in execution.
  • Self-reliance.
  • Self-motivation.
  • Team player and ability to work independently.
  • Time management.
  • Accountability and dependability.


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