Debt Recovery Specialist
5 days ago
Job Summary:
Shumani Industrial Equipment seeks a skilled Debt Recovery Specialist to maintain debtor's accounts, collections of cash and credit accounts, invoices, remittances, and handling of debtor's queries.
Key Responsibilities:- Allocate all Accounts Receivable payments in a timely manner.
- Respond to customer inquiries and escalate to relevant departments as required.
- Apply basic accounting knowledge and techniques to all areas of work.
- Identify and resolve errors and discrepancies in financial records.
- Filing of reconciliations, remittance advices, and daybooks for accurate financial reporting.
- Process new credit applications and credit limit increase requests and forward to Head Office for approval.
- Handle customer interactions professionally and provide exceptional service.
- Proactively manage debt collection on assigned portfolio of accounts.
- Reconcile accounts and obtain remittance advices of daily payments as received from debtors.
- Issue statements to clients using established guidelines and deadlines.
- Agree payment plans with customers and ensure adherence through effective follow-up.
- Resolution of queries to facilitate payments from customers.
- Prioritize and manage a challenging workload while maintaining high levels of customer service and satisfaction.
Required Qualifications and Competencies:
- A minimum tertiary qualification in Credit Management (Level 3 or 4) is required.
- 5 years or more relevant working experience is essential.
- Experience in the Rental Industry (equipment) would be advantageous.
- Excellent knowledge of accounting principles and practices.
- Proficiency in Microsoft Office (Word, Excel, Outlook) is necessary.
- Autoline / Kerridge would be an advantage.
- Ability to communicate effectively – verbal and written.
- Ability to cope under pressure and troubleshoot where necessary.
- Trustworthiness and honesty in handling cash or finances.
- Accuracy in execution.
- Self-reliance.
- Self-motivation.
- Team player and ability to work independently.
- Time management.
- Accountability and dependability.
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