Claims Manager
1 week ago
Welcome to Hollard Insurance, a leading provider of innovative insurance solutions. We are currently seeking a Claims Consultant to join our team in the Inland Region.
Role Overview
This role is responsible for managing branch claims within the set standards required by the company, thus contributing to the productivity of the claims department. By maintaining high standards, you will enhance the image of Hollard and ensure technical aspects for claims settlement are adhered to.
Key Responsibilities:
- Evaluate and investigate all claims received to prevent possible leakage to the company in the settlement of claims.
- Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards set by the company.
- Provide technical advice and support in addition to normal claims processing duties to brokers.
- Communicate professionally with internal and external parties and respond to queries within 24 hours.
- Register all claims received within 24 hours of receipt.
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