Enquiry Resolution Officer

2 days ago


Pretoria, Gauteng, South Africa Medihelp Full time
Role Description

In this Enquiry Resolution Officer - Clinical Healthcare role, you will investigate and resolve short payments or non-payments on account enquiries from customers regarding hospital, private nursing and sub-acute facility claims.

You will apply your clinical knowledge to evaluate enquiries and provide feedback or grant benefits in accordance with protocols and policies.

This role requires an Enrolled Nurse with two years of clinical experience and good verbal and written communication skills, as well as negotiation and conflict management abilities.

Main Responsibilities
  • Investigate and resolve short payments or non-payments on account enquiries
  • Clinical evaluation of enquiries
  • Apply clinical knowledge to provide feedback or grant benefits
Requirements
  • Enrolled Nurse qualification
  • Two years of clinical experience
  • Good verbal and written communication skills
  • Negotiation and conflict management skills


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