IT Support Specialist

4 days ago


Pretoria, Gauteng, South Africa Jordan Hr Full time

Job Description:

We are seeking a highly skilled Junior IT Engineer/IT Support Intern to join our team at Jordan Hr. The ideal candidate will have strong troubleshooting skills and a customer-focused mindset.

The successful candidate will be responsible for providing technical support, ensuring smooth IT operations, and assisting in service management. Key responsibilities include providing 1st and 2nd line support to end-users for hardware, software, and network related issues, diagnosing and resolving technical problems via phone, email, and in-person support, and installing, configuring, and maintaining IT hardware, including desktops, laptops, printers, and peripherals.

Required Skills & Qualifications:
  • Education: Degree in IT, Computer Science, or related field (or equivalent experience).
  • Certifications (Preferred): ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate.
Technical Skills:
  1. Experience with Windows & macOS operating systems.
  2. Familiarity with Office, Active Directory, and IT service management tools.
  3. Basic networking knowledge (IP addressing, Wi-Fi, VPNs, DNS, DHCP).
  4. Understanding of IT security principles and troubleshooting methodologies.
Soft Skills:
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service abilities.
  • Ability to work independently and within a team.
  • Good documentation and organizational skills.


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