Managed Services Technician

6 days ago


Cape Town, Western Cape, South Africa Frontline Managed Services Full time

About the Role

This is an exciting opportunity for an experienced engineer to join our team as a Managed Services Technician. As a key member of our technical services team, you will be responsible for providing technical support and services to our clients, ensuring that their systems and networks are running smoothly and efficiently.

Responsibilities

  • Client Support and Services**: Provides technical support and services to clients, including troubleshooting, configuration, and maintenance of their systems and networks.
  • Incident Response**: Responds to and resolves technical incidents and issues in a timely and effective manner.
  • Service Level Agreement (SLA) Management**: Ensures that SLAs are met and exceeded, and that customer satisfaction is consistently high.
  • Knowledge Sharing and Training**: Shares knowledge and expertise with colleagues, and participates in training programs to stay up-to-date with the latest technologies and best practices.


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