International Airline Support Specialist

5 days ago


Witbank, Mpumalanga, South Africa Black Pen Recruitment Full time

Company Overview:

Black Pen Recruitment is proud to present a unique opportunity for a skilled Customer Service Sales Representative to join our esteemed client, an international award-winning multilingual contact centre.

With centres strategically located in Fiji, South Africa, Peru, and via work-from-home colleagues in Namibia, this company has built a reputation for delivering exceptional customer experiences across multiple verticals.

The relationships they have with their clients are their greatest and most valuable assets, making this a fantastic chance to be part of a dynamic team that values collaboration and excellence.

Salary Information:

R15 833 per month (non-negotiable)

Award-Winning Culture:

This company prioritizes the growth and development of its staff, providing fully paid product and systems training to ensure your success in the role.

About the Role:

You will work as an international passenger support specialist on various work streams, assisting with pre- and post-flight departure travel-related queries in Italian and English languages.

Additionally, you will work on airline reservations systems, handling voice calls in German, and may be required to complete written correspondence.

Your daily interactions will involve dealing with international passengers who require assistance or compliments.

Demanding Environment:

As a demanding and time-sensitive call centre environment, you will be required to meet specific key performance indicators and maintain expected client service levels.

Key Responsibilities:

  • Work on various work streams
  • Assistance to passengers with pre & post-flight departure travel-related queries in Italian & English languages
  • Work on airline reservations systems & handling voice calls in German; may include some written correspondence
  • Daily interactions with international passengers with queries and compliments


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