Consultant - Client Experience

1 week ago


Pretoria, Gauteng, South Africa Momentum Full time

Job Title: Consultant - Client Experience

About the Company:

Momentum is a leading provider of retirement products and services. We are committed to delivering exceptional value to our clients and employees.

About the Role:

We are seeking a skilled and experienced Consultant - Client Experience to join our team. In this role, you will be responsible for providing expert advice and guidance to clients on their retirement options.

Main Responsibilities:

  • Deliver personalized service to clients through various servicing channels.
  • Investigate client queries and provide accurate information and advice.
  • Escalate complex issues to relevant departments or stakeholders.
  • Maintain relationships with clients and internal stakeholders.
  • Meet service level agreements and quality standards.

Requirements:

  • Matric or equivalent qualification.
  • 1-2 years' experience in the retirement industry.
  • Valid driver's license.
  • Excellent verbal and written communication skills.
  • Proficient in MS Office Suite.

Skills and Qualities:

  • Critical thinking and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Strong attention to detail.
  • Good understanding of legislative and compliance requirements.


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