Consultant - Client Experience
1 week ago
Job Title: Consultant - Client Experience
About the Company:
Momentum is a leading provider of retirement products and services. We are committed to delivering exceptional value to our clients and employees.
About the Role:
We are seeking a skilled and experienced Consultant - Client Experience to join our team. In this role, you will be responsible for providing expert advice and guidance to clients on their retirement options.
Main Responsibilities:
- Deliver personalized service to clients through various servicing channels.
- Investigate client queries and provide accurate information and advice.
- Escalate complex issues to relevant departments or stakeholders.
- Maintain relationships with clients and internal stakeholders.
- Meet service level agreements and quality standards.
Requirements:
- Matric or equivalent qualification.
- 1-2 years' experience in the retirement industry.
- Valid driver's license.
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite.
Skills and Qualities:
- Critical thinking and problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Strong attention to detail.
- Good understanding of legislative and compliance requirements.
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