Business Systems Analyst

5 days ago


Cape Town, Western Cape, South Africa Planet10 Full time
Business Analyst Role at Planet10

We are seeking a skilled Business Analyst to join our team at Planet10. As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing business requirements, capturing user stories, and providing onboarding user training.

Key Responsibilities:
  • Business Requirements Analysis: Analyze business requirements to identify areas for improvement and develop solutions to address these needs.
  • User Story Capture: Capture user stories and validate them with customers to ensure that their needs are met.
  • Onboarding User Training: Provide onboarding user training to ensure that users are equipped with the necessary skills to use our systems effectively.
  • Daily Standups: Attend daily standups to stay up-to-date on project progress and identify any potential issues.
  • UAT Sessions: Attend UAT sessions as needed to ensure that our systems meet the required standards.
  • Continuous Improvement: Continuously discover new ways to improve our processes and systems.
  • Training Material Development: Develop training material, including user guides and instructional videos, to support user adoption.
  • ServiceNow Experience: Have experience working with the ServiceNow platform.
  • Business Analysis Skills: Possess strong business analysis skills for requirements gathering and process optimization, problem-solving abilities for technical issues, and project management capabilities for implementation and support.

We are looking for a highly skilled and experienced Business Analyst who can make a significant contribution to our team. If you have a passion for business analysis and a desire to work in a dynamic and fast-paced environment, we encourage you to apply for this role.



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