Customer Experience Representative

5 days ago


Cape Town, Western Cape, South Africa Clicks Group Limited Full time
About the Role

We are seeking a highly motivated CUSTOMER EXPERIENCE REPRESENTATIVE to join our team at Clicks Group Limited.

About Us

Clicks Group Limited is a leading health and beauty retailer in South Africa.

The successful candidate will have excellent communication skills, be knowledgeable about beauty products, and possess a passion for delivering outstanding customer experiences.

Main Responsibilities:

  • To achieve high levels of customer satisfaction through being visible, being knowledgeable, and customer-focused.
  • To increase customer loyalty through promoting makeovers and skin consultations within the store.
  • To achieve Body Shop sales goals by engaging with customers and providing personalized customer service at all times.
  • To monitor and improve/increase stock availability by following stock management processes i.e. actioning weekly counts, zero low stocks.
  • To maintain high levels of store standards through daily housekeeping and merchandising principles.
  • To prevent shrinkage and loss by being accurate, honest, and vigilant in all job duties.

Requirements:

  • Diploma in Make-up and/or Skincare (Desirable)
  • Experience working in a customer service environment with both sales and service targets (Essential)
  • Related work experience in make-up and skincare (Desirable)


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