Operational Shift Manager

3 days ago


Springs, South Africa Carlisle Corporation Full time
Job Summary

We are seeking an experienced Operational Shift Manager to join our team at Carlisle Corporation. As a key member of our management team, you will be responsible for supervising operational activities during non-service hours and assisting exempt management in supervision during service hours.

Main Responsibilities
  • Supervision:
    • Oversee open and close activities during non-service hours, ensuring seamless operations and maintaining high standards of quality and customer satisfaction.
    • Provide guidance and direction to crew members, addressing performance problems promptly and referring complex issues to the unit manager as needed.
  • Quality Standards:
    • Maintain rigorous product quality control, identifying areas for improvement and implementing corrective actions where necessary.
    • Ensure adherence to store cleaning plans, positional organization, and efficient service times.
    • Foster a positive customer service attitude among team members, promoting excellent service delivery and resolving customer complaints effectively.
  • Controls:
    • Monitor labor usage against sales data, recommending adjustments to optimize resource allocation and minimize waste.
    • Follow established flowcharts, prep projections, and build-to charts to maintain optimal inventory levels and reduce food costs.
    • Adhere to store plans set by the unit manager, prioritizing tasks and allocating resources efficiently.
  • Training and Performance Management:
    • Assist in training and cross-training of positional skills, developing team members' competencies and enhancing overall performance.
  • Policies and Procedures:
    • Comply with all procedures outlined in the Operational Procedures Manual, upholding company standards and best practices.
    • Verify time card accuracy and ensure wage/hour compliance during non-service shifts.
    • Implement cash control and banking policies, adhering to register procedures and maintaining safe working conditions.
    • Maintain dress code compliance and follow safety and security protocols, reporting incidents to the unit manager.
  • Employee Relations:
    • Exercise consistent and appropriate practices in supervision and work direction, promoting a positive work environment and fostering effective communication.
    • Notify the unit manager of performance and discipline issues, providing relevant information for corrective action.
Requirements
  • Knowledge:
    • Demonstrate thorough knowledge of Wendy's Operational Procedures and Standards.
  • Education:
    • High school graduate or equivalent educational certificate.
  • Experience:
    • At least 1 year of experience in the restaurant industry.
  • Age Requirement:
    • Must be at least 18 years of age.
About Us

Career opportunities await you at Carlisle Corporation As a leading employer in the restaurant industry, we offer competitive compensation packages and comprehensive benefits to support your career growth and well-being. Join us and become part of a dynamic team dedicated to delivering exceptional customer experiences



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