Checkpoint Support Specialist

4 days ago


Port Elizabeth, Eastern Cape, South Africa Jendamark Full time
About the Role

We are seeking a highly skilled Checkpoint Support Coordinator to join our team at Jendamark Automation. As a key member of our support team, you will be responsible for ensuring seamless implementation and maintenance of our ODIN Checkpoint CMMS system.

Key Responsibilities:

  • Implementation Support
  • Provide exceptional customer support and resolve queries in a timely manner.
  • Create and manage customer asset master data.
  • Manage user access and scheduling of maintenance activities.
  • Communicate effectively with customers and relay their feedback.
  • Monitor customer maintenance activities and create step-by-step standard operating procedures (SOPs).
  • Support implementation activities, including Raven Sensor installation and setup.
  • Technical Support
  • Monitor all customer query/feedback channels and address them promptly.
  • Test and troubleshoot ODIN Checkpoint systems and technologies.
  • Liaise with developers to resolve issues and support development rollouts.
  • Product Support
  • Contribute to product improvements for the Checkpoint Web-Application, Mobile app, and Raven Sensor.

The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work well under pressure. Experience in IT or engineering is advantageous, and proficiency in English is required. Knowledge of Afrikaans is a bonus.

This role offers an exciting opportunity to work with cutting-edge technology and make a real impact on our customers' experiences. If you're passionate about delivering exceptional service and are looking for a new challenge, please apply.

Salary Estimate: $60,000 - $80,000 per annum based on location and experience.



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