Business Process Improvement Specialist
1 week ago
Business Analyst Position Summary
We are seeking a skilled Business Analyst to join our team at ALOS Innovative Workforce Solution (Pty) Ltd. As a Business Analyst, you will play a crucial role in driving business improvements and project success.
Job Responsibilities
- Elicit business needs from stakeholders through various techniques.
- Craft detailed user stories outlining the work required to meet overall business requirements.
- Create process maps to help end-users validate business requirements and identify improvements.
- Drive and complete multiple types of documentation throughout the project lifecycle.
- Ensure effective stakeholder communication.
- Show a passion for quality, driving all quality steps in the project lifecycle.
- Emphasize systems and data, with the ability to delve into code.
- Have a deep understanding of business processes and how the system functions.
Requirements
- Suitable tertiary qualification.
- Relevant Salesforce certification in at least one Salesforce cloud.
- Minimum of 3-4 years of experience as a Business or Systems Analyst.
- Experience in at least one large and multiple medium projects with a full implementation cycle.
- Ability to work on multiple projects simultaneously with various teams.
Skills and Competencies
- Salesforce Product Expertise.
- Documentation skills.
- Planning and organizing.
- Quality orientation.
- Action orientation and proactivity.
- Strong verbal and written communication, with facilitation skills.
- Attention to detail and record keeping.
- Ability to multitask and work under pressure.
- Interpersonal sensitivity, conflict resolution, and people management.
- Understanding of business processes.
- Project management expertise.
- Data management skills.
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