Customer Service Liaison

1 week ago


MalutiaPhofung Local Municipality, South Africa Scania Nederland B.V. Full time
Role Overview

This role involves coordinating the sale and distribution of Scania Parts at a designated site. The successful candidate will be responsible for liaising with customers, managing inventory, and providing excellent customer service.

Main Responsibilities
  • Liaise with customers to understand their needs and preferences.
  • Manage inventory levels to ensure maximum sales and customer satisfaction.
  • Ensure timely delivery of parts to workshop and counter customers.
  • Sell parts to wholesale and retail customers, focusing on providing correct solutions.
  • Promote parts sales through regular telephone outreach and excellent customer service.
  • Handle customer complaints and resolve issues promptly.
  • Examine returned parts for defects, exchange defective parts or refund money as needed.
  • Process approved cheques from customers and verify credit checks.
  • Responsible for cash sales and ensuring accuracy in outgoing goods documentation.
  • Participate in stock takes and maintain a clean, safe, and organized parts department.


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