Operations Management Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Trs Staffing Solutions Full time
Job Overview

We are seeking a skilled Operations Management Specialist to lead our technical support team and oversee the installation, maintenance, and troubleshooting of hardware and networking systems.

This role requires strong technical knowledge and excellent leadership skills to manage projects and ensure optimal site operations.

  • Key Responsibilities
  • Supervise and guide the technical support team, providing direction, training, and assistance.
  • Develop and implement operational strategies to enhance efficiency and performance.
  • Coordinate with other departments to align operational activities with project goals.
  • Troubleshoot and diagnose hardware and networking issues using advanced technical knowledge and diagnostic tools.
  • Manage the setup and configuration of networking infrastructure, including routers, switches, and firewalls.
  • Provide high-level technical guidance and support during site upgrades, expansions, and system migrations.
Requirements
  • Proven experience in a technical support or operations management role with a hands-on approach.
  • Extensive proficiency in hardware installation, configuration, and calibration techniques.
  • Strong understanding of networking principles, protocols, and technologies.
  • Hands-on experience with diagnostic tools and equipment for hardware and network troubleshooting.
  • Demonstrated ability to analyze complex technical problems and implement effective solutions.
  • Excellent communication skills and ability to collaborate effectively with cross-functional teams.
  • Relevant certifications in technical support, networking, or related fields.


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