Epson CRM Support Analyst
1 week ago
The Business Analyst - CRM will be responsible for driving user adoption of MS Dynamics 365 and providing technical support to CRM users across the META-CWA region. This role requires prior experience in MS Dynamics or Salesforce.com and strong analytical and problem-solving skills.
Key Responsibilities:
- Translate customer requirements into technical specifications.
- Provide technical and functional support to CRM users through active management of their requests.
- Support IT with the configuration of Microsoft Dynamics CRM based on agreed specifications.
- Analyse sales data submissions in Excel to identify any errors and ensure accuracy.
- Liaise with system developers to ensure quality of deliverables and timely progression of projects.
Requirements:
- Prior experience in MS Dynamics or Salesforce.com is essential.
- Numerate with an analytical and logical approach to problem-solving.
- Excellent communication skills in English, both verbal and written.
- Able to interpret data and troubleshoot problems with theoretical understanding of relational databases.
Work Environment
We offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.
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