Client Success Lead

4 days ago


Randburg, Gauteng, South Africa Pm Group Full time
About the Role

This is an exciting opportunity to join Pm Group as a Client Success Lead. As a key member of our team, you will be responsible for delivering exceptional results for our strategic customers. You will work closely with internal teams to ensure timely delivery of services, build strong relationships, and drive growth and profitability.

Key Responsibilities:
  • Become the trusted advisor for a portfolio of major clients, providing expert guidance and support to help them achieve their goals.
  • Lead the development and implementation of customized solutions to meet the unique needs of each client.
  • Collaborate with internal teams to ensure seamless execution of projects and initiatives.
  • Identify opportunities to promote our company's solutions and expand relationships with existing customers.
  • Conduct competitor analysis to stay ahead of the curve and identify new ways to retain customers.
  • Develop and execute plans to address clients' business needs and drive growth and profitability.
  • Implement customer-centric strategies to improve processes, products, and systems.
  • Manage campaigns and interventions aligned with opportunities and available resources.
  • Actively manage and report on Key Account Portfolio targets and industry performance.
  • Maintain a customer-led approach to stakeholder management and develop a portfolio stakeholder engagement plan.
  • Ensure a consistent understanding amongst all deal team members of Key Account Management Portfolio targets and goals.


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