Supply Chain Solutions Specialist

1 week ago

Johannesburg, Gauteng, South Africa Level-Up Full time

Level-Up is seeking a highly skilled Supply Chain Solutions Specialist to join our team. As a key member of our client success team, you will play a pivotal role in ensuring the successful onboarding and implementation of our supply chain visibility solutions.

Job Description:

The ideal candidate will have a strong background in supply chain technology and excellent relationship-building skills. They will lead the onboarding process, collaborate with clients to understand their unique supply chain challenges, and tailor solutions accordingly. Key responsibilities include conducting training sessions, providing documentation, and maintaining long-lasting relationships with key client stakeholders.

Key Responsibilities:
  • Client Onboarding and Success (40%):
    • Lead the onboarding process for new clients, ensuring smooth transitions and successful implementations.
    • Tailor solutions to meet clients' unique supply chain needs.
    • Conduct training and provide documentation to ensure clients can effectively utilize solutions.
    • Implement project management methodologies for successful execution of initiatives.
    • Build and maintain strong, lasting relationships with client stakeholders.
    • Act as the primary point of contact for clients, addressing concerns and queries.
    • Conduct regular check-ins to review performance, gather feedback, and identify improvement opportunities.
    • Proactively identify new business opportunities within existing client relationships.
  • Solution Optimization (30%):
    • Monitor and analyze client data to identify trends and areas for improvement.
    • Collaborate with product and engineering teams to communicate client feedback and influence product development.
    • Provide clients with best practices and recommendations to optimize their use of solutions.
    • Identify and resolve potential issues impacting client satisfaction.
    • Work with support teams to resolve client issues promptly.
  • Performance Metrics and Reporting (20%):
    • Track and report on KPIs related to client success, such as satisfaction, adoption, and retention rates.
    • Deliver regular performance reports to clients, highlighting solution impact.
    • Use data-driven insights to develop strategies for continuous improvement.
  • Stakeholder Engagement (10%):
    • Develop and maintain relationships with internal teams and external stakeholders.
    • Navigate complex stakeholder relationships and ensure effective communication.
    • Work closely with cross-functional teams to ensure seamless transitions from pre-sales to post-sales processes.
Requirements:
  • Minimum 3 years experience in implementing supply chain technology solutions.
  • Strong consultative delivery and project management skills.
  • Exceptional relationship-building and communication abilities.
  • Ability to devise creative solutions in dynamic environments.
  • Strategic thinker with a focus on results and business development.
  • Analytical mindset with experience in data-driven decision-making.
What We Offer:
  • $80,000 - $120,000 per year, depending on experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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