Computer Systems Engineer
3 days ago
Job Description
As a Computer Systems Engineer - Help Desk, you will play a critical role in supporting our customers' computer systems. Your primary responsibilities will include answering technical questions, resolving issues, and maintaining hardware and software configurations.
This position requires someone with a strong analytical mind and excellent problem-solving skills. You must be able to work effectively in a fast-paced environment and communicate complex technical information to non-technical stakeholders.
Key Responsibilities:
- Provide second-line technical support to customers via phone, email, or in-person.
- Analyze and resolve technical issues related to hardware, software, and networking.
- Maintain accurate records of customer interactions and technical issues.
Requirements:
- At least 3 years of experience in a similar role.
- A+ and N+ certification (or relevant experience).
What We Offer:
You will have the opportunity to work with a variety of technologies and gain valuable experience in a dynamic environment.
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