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IT Infrastructure Coordinator

2 weeks ago

Randburg, Gauteng, South Africa Teraco – A Digital Realty Company Full time

About the Job:

Role Description

This is an exciting opportunity to join our dynamic team as a Data Centre Administrator. The successful candidate will provide administrative support to our data centre management team, ensuring seamless delivery of services to our clients.

The ideal candidate will have excellent communication skills, be proactive in problem-solving, and able to work independently as well as part of a team.

Key Responsibilities:

  1. Provide administrative support to the Data Centre Management team.
  2. Manage calendars, schedules meetings, appointments, and site access.
  3. Compile meeting minutes and distribute them to relevant stakeholders.
  4. Prepare training packs and organisational reports as needed.
  5. Manage departmental internal and external training.
  6. Responsible for managing duty and shift rosters across all teams.
  7. Request quotations, raise purchase order requests, and process invoices.
  8. Responsible for all testing instruments databases and annual/quarterly calibration thereof.
  9. Managing Tools, Uniform & Health & Safety Registers in line with Teraco HSE policy.
  10. Keep stock of supplies, tools, PPE & critical spares and place orders when necessary.
  11. Arrange and receiving of stock shipped between branches and regions.
  12. Purchasing and managing stock and conducting monthly stock take.
  13. Printing, scanning, and uploading job cards and all supporting documentation to asset management systems, with a strong focus on quality of information and completion of reports.
  14. Follow up with internal and external contractors to receive and review outstanding maintenance and installation documentation in a timely manner.
  15. Collaborate with on-site maintenance team and external contractors to ensure that company assets are maintained and repaired to meet company objectives and standards.
  16. Schedule and manage all site maintenance, planned and unplanned events, and updating maintenance calendar.
  17. Review working methods to ensure all SLA's are maintained and achieved.
  18. Oversee daily activity of all teams and schedule and signing off jobs within pre-defined timelines.
  19. Creating, distributing, following up, updating tickets & closing of tickets.
  20. Managing & Updating of Incoming Alarms & dispatching of technicians.
  21. Logging call outs with service providers and closing off calls once complete during business hours.
  22. Collate, manage and closing off call outs raised outside of business hours.
  23. Client notifications for all relevant maintenance, repairs and outages.
  24. Client specific incident reporting in the event of issues arising on site.
  25. Assisting with Ad hoc duties in and around the office and facility.
  26. Updating internal communication groups when issues arise.
  27. Ensuring handovers are compiled and actioned and followed through.
  28. Liaise with Management team to schedule daily/weekly/monthly installation schedules across all teams.
  29. Weekly Ticket reporting to be presented to Data Centre Manager with updated and actual status.