Operations Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Ignition CX Full time
Role Overview

The Contact Centre Team Leader will be responsible for managing a team of contact centre agents, providing coaching and guidance to ensure they meet their performance targets.

This is a key leadership role within our organisation, and the successful candidate will have a proven track record of success in a similar position.

Key responsibilities will include:

  1. Managing team performance and identifying areas for improvement
  2. Coaching and developing team members to achieve their full potential
  3. Ensuring compliance with company policies and procedures

We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong leadership background. If you're up for the challenge, we'd love to hear from you



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