Digital Content Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Mimecast Full time

Job Summary


We are seeking a highly skilled Digital Content Specialist to join our Customer Excellence team at Mimecast. As a Digital Content Specialist, you will be responsible for creating and managing digital content for our Customer Community and digital customer campaigns.


Key Responsibilities



  • Develop and maintain a scheduled program of engaging digital content within the Mimecast Community and a library of digital content for focused campaigns to customers across segments and products.
  • Oversee and manage digital content libraries to ensure that content remains well-documented and up-to-date.
  • Collaborate with internal resources to develop content and work closely with principal project managers aligned with Product Success to ensure that relevant digital content supports our new product launches.
  • Partner with the Knowledge team to ensure that customer-facing product hubs are updated and intuitive from a digital experience perspective.
  • Build processes and relationships throughout the business to maintain a roster of contributors for the diverse levels of content needed.
  • Work with relevant colleagues to ensure that our user experience within Digital follows sound principles and is in line with the Mimecast brand.
  • Consult with stakeholders and subject matter experts to design content relevant to deflect trending issues.
  • Report performance of content regularly to the business.
  • Utilize SEO methods to increase site traffic.

Requirements



  • Experience in designing and delivering creative and engaging content.
  • Demonstrated excellence in writing, proofreading, and editing.
  • A portfolio of applicable outputs.
  • Strong HTML skills and demonstrated experience in designing with HTML.
  • Proficiency in leveraging CSS.
  • Strong skills in PowerPoint template creation.
  • An understanding of SEO best practices.
  • Excellent research, organizational, and time management skills.
  • Strong listening and communication skills.
  • The capacity to work independently and collaboratively.
  • Ability to work efficiently without compromising quality or accuracy.
  • Community platform best practices.
  • Gainsight platform knowledge advantageous.
  • Zendesk skills would be an advantage.
  • Vidyard video platform skills.
  • Understanding of common CRM data structures to support trigger-based campaigns.
  • Ability to effectively use Google Analytics to drive content changes.

About Mimecast


Mimecast is a company driven by purpose. We protect the world of business from cyber threats and make it easier for customers to use technology to achieve their goals. If cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That's The Mimecast Way.

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