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Telesales Operations Lead

7 days ago

Pretoria, Gauteng, South Africa PG Group Full time
Job Responsibilities
  • To manage the telesales team, ensuring they have the necessary tools and resources to meet sales targets and deliver excellent customer service.
  • To develop and implement effective sales strategies, working closely with the marketing team to increase business market share.
  • To maintain accurate records and reports, providing insights to support business decision-making.
  • To coordinate credit notes and ensure accurate billing, maintaining high levels of customer satisfaction.
Requirements

Critical job requirements:

  • Grade 12 (required).
  • Tertiary Qualification in Sales/Marketing or relevant fields (required).

Desirable skills and experience include:

  • Minimum 3 years strong customer service skills with an insurance and sales background; Automotive industry experience will be advantageous.
  • Minimum 1 year Supervisory/Team Leader experience.