Quality Assurance Lead
4 days ago
Role Description
This position involves leading efforts to improve IT service quality, driving process improvements, and ensuring alignment with business objectives. The successful candidate will have expertise in quality assurance, process development, and stakeholder engagement.
Key Responsibilities:
- Lead quality assurance initiatives to drive continuous improvement.
- Collaborate with IT teams to develop and implement process improvements.
- Ensure alignment with business objectives and IT service level agreements.
- Cultivate relationships with business stakeholders to negotiate and manage SLAs.
- Present updates on quality assurance activities to management and stakeholders.
Requirements:
- NQF Level 7 Qualification in Computer Science or equivalent.
- Bachelor's Degree in IT or related field.
- 5-7 years' experience, with 5 years in a managerial position.
- ICT Application support.
- ITIL Foundation certification.
- Sound understanding of relevant IT frameworks and service management practices.
- Good working knowledge of information security and data protection principles.
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