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Financial Services Quality Controller

2 weeks ago

Johannesburg, Gauteng, South Africa Afrizan Personnel Full time

Afrizan Personnel requires a Financial Services Quality Controller to join their team. The main purpose of the role is to provide independent review and consulting services designed to add value and improve the overall effectiveness of the related controls, risk management, and governance processes for all transactions and products within the bank.

Key Responsibilities:

  • Monitor and control financial services operations, ensuring adherence to established standards and regulatory requirements.
  • Conduct regular quality reviews to identify areas for improvement, developing and implementing corrective actions to address these issues.
  • Collaborate with stakeholders to identify and assess risks, developing mitigation strategies to address these risks.
  • Evaluate audit findings and implement corrective actions to prevent reoccurrence.
  • Coordinate and support on and offsite audits from SARB, presenting findings and recommendations to management.
  • Develop, recommend, and monitor corrective and preventive actions to address vendor non-conformance issues.
  • Investigate customer complaints and non-conformance issues, addressing concerns in a timely manner.
  • Manage vendor relationships, working closely with internal employees and external vendors to ensure smooth operations.
  • Track, measure, report, and evaluate vendor performance, identifying areas for improvement.
  • Troubleshoot vendor problems, presenting solutions to management as required.
  • Identify opportunities for process enhancement, collaborating with internal stakeholders to prepare solutions and stimulate steady process improvement.