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Process Improvement Analyst

3 weeks ago

Centurion, Gauteng, South Africa WNS Global Services Full time
Role Overview

We are seeking an experienced Business Process Analyst to join our team at WNS Global Services, where you will be responsible for analyzing and improving business processes to drive operational efficiency.

  • Delves into organizational processes to identify areas for improvement and implements strategic solutions to enhance performance.
  • Collaborates with cross-functional teams to design and implement process improvements, streamlining operations and reducing costs.
  • Analyzes data to understand process inefficiencies and develops recommendations to mitigate these issues.
Key Responsibilities

This role demands expertise in business process analysis and stakeholder management, with a focus on developing and maintaining process documentation.

  • Develops and maintains accurate process documentation, including process maps and procedures.
  • Serves as a subject matter expert and point of contact for stakeholders, ensuring effective communication and collaboration.
  • Conducts and supports staff through change management initiatives, aligning with relevant frameworks and project management methodologies.
Requirements

To excel in this role, you should possess excellent analytical skills, coupled with the ability to communicate complex ideas effectively to both technical and non-technical audiences.