Community Moderator for Social Media

2 days ago


Cape Town, Western Cape, South Africa Boardroom Appointments Full time
Social Media Community Engagement Specialist

In this exciting role, you will play a vital part in shaping and executing online community engagement strategies across multiple social media platforms.

Main Responsibilities:

  • Manage and maintain online communities across various social media platforms.
  • Develop and implement engaging content strategies across multiple social media channels.
  • Monitor and respond to customer inquiries and resolve issues promptly.
  • Remove spam content from social media platforms and block spammers.
  • Escalate critical issues to senior management via established communication channels.
  • Explore innovative ways to expand market share and increase brand visibility.
  • Collaborate with internal teams, external partners, and service providers.
  • Meet deadlines and deliver high-quality results.
  • Comply with company policies and procedures.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent qualification.
  • Excellent written and spoken English skills.
  • Beneficial: knowledge of Swahili and Portuguese languages.
  • Adequate transportation to the office for each shift.
  • Familiarity with social media platforms (Facebook, Instagram, LinkedIn).
  • Ability to work effectively under pressure, meeting deadlines consistently.
  • Strong communication and teamwork skills.


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