User Experience Lead

2 weeks ago


Johannesburg, Gauteng, South Africa Tower Group Full time

About Tower Group

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We are a leading organization in the field of User Experience (UX) design, committed to delivering exceptional experiences for our customers through innovative and user-centered approaches.

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Job Description

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We are seeking an experienced Senior UX Designer to join our team. As a key member of our design team, you will be responsible for designing and implementing user experience solutions that meet the needs of our customers.

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Key Accountabilities:

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  • User research and analysis to inform design decisions
  • Designing and developing user interfaces for web and mobile applications
  • Conducting usability testing and research to ensure high-quality user experiences
  • Collaborating with cross-functional teams to develop channel strategies and e-commerce solutions
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Core Competencies:

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  • Minimum 4 years of industry experience in user-centered design, interaction design, information architecture, or similar fields
  • Excellent communication, presentation, and interpersonal skills
  • Experience working in a collaborative team environment and directly with developers for implementation of designs
  • Strong technical skills, including knowledge of HTML, DHTML, CSS, JavaScript, and mobile app operating systems
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Required Qualifications:

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  • 3-year Degree/Diploma in one or more of these disciplines: Interaction Design, Graphic Design, Industrial Design, Information Systems/Informatics, Human Computer Interaction, or other related fields
  • Certified Usability Analyst or similar certification desirable
  • Master's in Psychology, Social Sciences advantageous
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Key Performance Indicators:

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  • Exceptional user experience, measured through usability scores and customer feedback
  • Conversion rates on key journeys designed (e-commerce and self-service)
  • Number of innovations designed resulting from user research and testing


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