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Digital Transformation Specialist

7 days ago

Randburg, Gauteng, South Africa Absa Group Full time

Absa Group is a proud African banking group with a rich history of innovation and growth.

Job Overview

We are seeking an experienced Operations and Monitoring Expert to join our team in leading the Command Centre operations in Africa. The successful candidate will have a proven track record of driving operational excellence and will be responsible for overseeing the execution of 24/7 Command Centre services.

The ideal candidate will have a deep understanding of IT assets, including technology stacks, and be able to orchestrate operational processing and monitoring in alignment with customer expectations. They will also be responsible for implementing centralised processing and batch scheduling services, delivering efficiency and effectiveness gains, and participating in testing processes for new command centre operations.

Key Responsibilities:

  1. Leverage technical expertise to execute on the transformational agenda for the future of command centre operations.
  2. Develop and implement automation strategies to drive efficiency and quality in command centre operations.
  3. Act as the custodian of operations, processing, and monitoring policies, practices, SLAs, and standards.
  4. Stay ahead of emerging technologies and practices, continuously leveraging evolved knowledge and skill to influence automation, optimisation, digitisation, and predictive capabilities of the command centre.