Operations Leadership Specialist
3 weeks ago
**Job Title:** General Manager
To ensure the successful management of stakeholder relationships and all aspects impacted by the medical scheme. As the leader of the business unit, full accountability is taken for the delivery of operational service as required by the contract. Key role in client relationship management.
**Key Responsibilities
- Lead the execution of the business strategy related to managed care contractual services.
- Manage day-to-day operations to meet all scheme deliverables and mitigate financial penalties through optimal operational management.
- Identify opportunities for operational efficiencies on an ongoing basis.
- Utilize capacity management in terms of budget management and the delivery of service to the business.
- Provide leadership to the business unit's operational plan executed through senior managers and their teams.
- Oversee staff optimisation for recruitment fit for purpose, staff development, the work environment, and quality of work performed.
- Interface internally with other BUs and support services for synergy and project innovation.
- Participate in relevant forums internally and externally.
- Interface externally with business operations and SPN to ensure system and process integration.
- Manage issues and find solutions to issues relating to every area of operations that are escalated.
**Requirements
- Ability to develop, guide, and direct liaison between various stakeholders.
- Quality-driven approach.
- Knowledge and application of benefit risk management concepts.
- Knowledge and application of scheme rules.
- Principles and processes of clinical intervention in a structured environment.
- Effective communication skills.
- Proficiency in computer technology.
- Executive business writing skills.
- Financial acumen.
**Experience and Qualifications
12 years' operational experience in the healthcare environment at senior management level. Clinical degree, business degree advantageous.
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