IT Infrastructure Specialist
2 weeks ago
At CallForce, we are seeking a highly skilled IT Infrastructure Specialist to join our team.
We offer a competitive salary range of $60,000 - $80,000 per year.
Job DescriptionThe successful candidate will provide exceptional technical support and services to our internal and external customers.
The ideal candidate will have good knowledge of Active Directory, IP Networking, Anti Virus, and general technical support knowledge.
- Main Responsibilities:
- Maintenance of Tickets
- Incident Triage, making sure incidents are prioritized and managed correctly
- Resolving IT and Facilities related requests or incidents
- Ensuring that a high level of customer service and support is provided to all internal and external customers
- Follow through with P1/P2 escalations
- Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA
- Provide On-Site as well as remote assistance over the phone, through instant messenger and using remote support tools
- Password Management – Reset and unlock of user accounts
- AD Administration, creating, updating and removal of user accounts
- JML (Creating of new accounts, movement between campaigns, Terminations)
- Asset management
- Preparing and re-arranging desks, including moving / setup of computers as required by campaigns
- Effective communication to team leaders and end users
Requirements:
- Semi-skilled in technical support
Benefits:
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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