Sales and Relationship Manager
7 days ago
The Cluster Manager plays a critical role in driving business growth and development at our service stations in East London. This includes developing and executing business plans in conjunction with retailers, monitoring achievements against key performance indicators, and taking corrective action to ensure alignment with organizational goals.
Responsibilities
The successful candidate will be responsible for:
- Development of service station business plans in conjunction with retailers
- Execution of business plans and monitoring of achievements with corrective action to ensure achievements in line with key performance indicators
- Monthly calls in line with agenda
- Sales target achievement against sales budget
- Optimal resource allocation
- Provision of market intelligence to management and point of contact for retailers on operational issues
- Dealer Compliance in line with organizational and regulatory requirements
- Payment for product in line with policy
- Customer Service Agent and image stewardship evaluations
- Dealer Satisfaction Index / Relationship Management via Retailer surveys
- Dealer support
- Training and subject matter expertise on process and standards
- Accurate wet stock management
- Corrective action in conjunction with maintenance and logistics teams as required
Requirements
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. A higher certificate or national diploma in a relevant field, such as business administration or marketing, is required, as well as valid driver's license and extensive travel experience. Additionally, you should have 3-5 years of customer account management experience in the fuel or related industry, intermediate computer literacy in Microsoft Office applications, and knowledge of SHEQ and regulatory requirements within the fuel or related industry.
Competitive Salary Package
This is an exciting opportunity to join a dynamic organization and take your career to the next level. As a member of our team, you will receive a competitive salary package, including a market-related salary, 13th cheque, provident fund, medical aid, company car for business purposes, laptop, and cell phone.
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