IT Operations Manager

5 days ago


Durban, KwaZulu-Natal, South Africa MANCOSA Full time

Job Overview:

MANCOSA, a leading private higher education distance education provider, has a vacancy for an experienced IT Operations Manager. This role involves overseeing the day-to-day operations of the IT department, ensuring smooth functioning of all systems and processes.

Key Responsibilities:

  1. Manage and maintain IT infrastructure, including networks, servers, storage, and data centres.
  2. Ensure timely and effective delivery of IT services to end-users, meeting service level agreements (SLAs) and customer expectations.
  3. Plan, coordinate, and oversee changes to IT systems and applications, ensuring proper testing, documentation, and communication to minimize risk.
  4. Monitor performance and availability of IT systems and applications, identifying opportunities for optimization and efficiency improvements.
  5. Develop and manage the IT operations budget, allocating resources effectively, and controlling costs to achieve business objectives.
  6. Lead and develop a team of IT professionals, providing mentorship, training, and performance feedback to foster a high-performing and motivated workforce.

Requirements:

Essential qualification - BSc Computer Science or similar. Industry recognized certifications such as ITIL or similar would be advantageous.

Essential experience - Minimum of 10 years of experience in IT operations, with at least 3-5 years in a managerial or leadership role.



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