IT Operations Manager
5 days ago
Job Overview:
MANCOSA, a leading private higher education distance education provider, has a vacancy for an experienced IT Operations Manager. This role involves overseeing the day-to-day operations of the IT department, ensuring smooth functioning of all systems and processes.
Key Responsibilities:
- Manage and maintain IT infrastructure, including networks, servers, storage, and data centres.
- Ensure timely and effective delivery of IT services to end-users, meeting service level agreements (SLAs) and customer expectations.
- Plan, coordinate, and oversee changes to IT systems and applications, ensuring proper testing, documentation, and communication to minimize risk.
- Monitor performance and availability of IT systems and applications, identifying opportunities for optimization and efficiency improvements.
- Develop and manage the IT operations budget, allocating resources effectively, and controlling costs to achieve business objectives.
- Lead and develop a team of IT professionals, providing mentorship, training, and performance feedback to foster a high-performing and motivated workforce.
Requirements:
Essential qualification - BSc Computer Science or similar. Industry recognized certifications such as ITIL or similar would be advantageous.
Essential experience - Minimum of 10 years of experience in IT operations, with at least 3-5 years in a managerial or leadership role.
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