Documentation Specialist
4 days ago
The role of Technical Writer is a pivotal position within the global Zendesk instance, responsible for creating, maintaining, and validating knowledge base articles.
About the JobThis senior content creation role involves ensuring that information remains accurate, up-to-date, and easily accessible to customers and support staff.
Key Responsibilities- Develop high-quality documentation on our Knowledge Base across various products, working closely with product SMEs to ensure accuracy and relevance.
- Collaborate with cross-functional teams, including Operations, Product, Product Marketing, Onboarding, and Sales, to leverage data-driven insights and drive continuous improvement.
- Monitor and analyze feedback from customers and agents to identify areas for improvement in the knowledge base content.
- Provide guidance and training to support agents on best practices for knowledge management, empowering them to contribute to the knowledge base.
- Proven experience in writing, editing, and reviewing technical or instructional content.
- Ability to translate complex information into clear, concise, and user-friendly documentation.
- Strong understanding of knowledge management principles, including content creation, curation, and lifecycle management.
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Documentation Specialist
2 days ago
Cape Town, Western Cape, South Africa Helen Lucre Resourcing (Pty) Ltd. Full timeJob DescriptionThis Documentation Specialist role is responsible for developing and maintaining a comprehensive knowledge base, encompassing technical documentation, user manuals, and best practices. The ideal candidate will possess strong project management skills, with the ability to facilitate internal training sessions and design new employee onboarding...
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Documentation Specialist
5 days ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeTechnical Writing OpportunityWe are seeking a skilled Documentation Specialist to craft high-quality technical documentation that enhances the user experience. The ideal candidate will have a knack for simplifying complex information and producing engaging content.The selected individual will be responsible for:Developing comprehensive guides, including user...
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International Document Specialist
5 days ago
Cape Town, Western Cape, South Africa World Access Immigration PTY Ltd Full timeJob Description:We are seeking an experienced International Document Specialist to join our team in Cape Town, South Africa. As a key member of our operations team, you will be responsible for managing electronic document management systems, maintaining accurate records, and ensuring compliance with company procedures.Key Responsibilities:Manage electronic...
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Document Automation Specialist
1 day ago
Cape Town, Western Cape, South Africa Dye & Durham Full timeAs a key member of our team, you will play a crucial role in shaping the future of document automation. We are seeking an experienced Document Automation Specialist to join our ranks.Responsibilities:Develop and maintain automated legal precedents used by law firms across Canada and South Africa.Analyse and understand the environment in which a document...
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Document Automation Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeAs our Document Automation Specialist, you'll be conjuring up dynamic documents using in-house programming tools while maintaining the structure and logic needed for professional-grade document automation. You'll tackle ghostly bugs and troubleshoot like a fearless phantom hunter. Whether youre working solo or haunting the halls of collaboration with...
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Document Automation Specialist
3 days ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeAs our Document Automation Specialist , you'll be conjuring up dynamic documents using in-house programming tools while maintaining the structure and logic needed for professional-grade document automation. You'll tackle ghostly bugs and troubleshoot like a fearless phantom hunter. Whether youre working solo or haunting the halls of collaboration with...
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Document Management Specialist
5 hours ago
Cape Town, Western Cape, South Africa Istaff Recruitment Full timeIstaff Recruitment seeks a Document Management Specialist to manage logistics operations.Duties:Design an efficient system for managing shipping documentation on Google Drive.Oversee the accurate updating of consignee sheets and their storage on Google Drive.Collaborate with the Operations team to ensure timely receipt of documents before vessel...
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Logistics Document Specialist
5 hours ago
Cape Town, Western Cape, South Africa Istaff Recruitment Full timeIstaff Recruitment is seeking a Logistics Document Specialist to oversee the management of shipping documentation, ensuring timely and accurate submission to relevant parties.Duties:To create digital files on Google Drive for storing supporting documentation.To guarantee that updated consignee sheets are uploaded to the Google Drive.To ensure receipt of...
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Clinical Document Specialist
6 hours ago
Cape Town, Western Cape, South Africa MMS Holdings Inc. Full timeMMS Holdings Inc. is a forward-thinking, data-driven CRO that supports the pharmaceutical and biotech industries with a proven approach to complex trial data and regulatory submission challenges.With a strong industry presence, technology-enabled services, and a data-driven approach to drug development, MMS creates compelling submissions that meet rigorous...
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Financial Services Specialist
5 days ago
Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full timeAquarius Specialist Recruitment is seeking a Financial Services Specialist to join our team. This role would be ideal for an individual with a strong investment background who can effectively engage with clients and prospects to meet the increasing demand for business.This role will suit a person who understands the investments universe, as such you have...
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Document Solutions Developer
2 days ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeAbout the RoleWe are seeking a skilled Document Automation Specialist to join our team at Communicate Recruitment. As a key member of our team, you will be responsible for creating dynamic documents using in-house programming tools.Key ResponsibilitiesCreate dynamic documents using in-house programming toolsMaintain the structure and logic needed for...
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Document Publishing Specialist
1 day ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeAs a Digital Content Creator at Progressive IT Resourcing, you will be responsible for analyzing, developing, authoring, and maintaining company letters and forms using Exstream and MTEXT languages.About YouYou will work with mainly Exstream and MTEXT languages, applying your technical expertise to create high-quality content that meets our organizational...
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Document Automation Specialist
4 days ago
Cape Town, Western Cape, South Africa Dye & Durham Corporation Full timeJob OverviewDye & Durham Corporation seeks a skilled Document Automation Template Developer to join our team. As a leader in our field, we strive to be visionaries and ensure our employees are ready for the next challenge in their journey with us.About the RoleThis is an exciting opportunity for a highly motivated and detail-oriented individual to develop...
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Dynamic Document Creator
2 days ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeCompany OverviewAt Communicate Recruitment, we offer a unique opportunity to work on innovative projects that transform the financial services sector. Our team is comprised of talented professionals who share a passion for delivering high-quality solutions.Job DescriptionWe are looking for an experienced Document Automation Specialist to join our team. The...
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Software Documentation Specialist
5 days ago
Cape Town, Western Cape, South Africa SPAN Digital Innovation Full timeAbout SPAN Digital InnovationWe are a software solution development firm that strategizes, designs, and develops innovative solutions for our clients and customers. Our team works side-by-side with engineering teams to develop prototypes, proof-of-concepts, production services, major product enhancements, and documentation.As a growing premium software...
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Cape Town, Western Cape, South Africa Fountain Automotive Full timeFountain Automotive is looking for a highly skilled Automotive Documentation and CAD Design Specialist to join our team. As a key member of our engineering department, you will be responsible for creating and maintaining accurate Service Documentation of Truck Chassis Systems using Siemens NX and Teamcenter.About the RoleWe are seeking a motivated individual...
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Investment Specialist
5 days ago
Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full timeOur client is a well-established and reputable asset management company. Due to rapid growth over the past few years on the back of an excellent business strategy and brilliant investment performance, their distribution team is looking for an individual with a strong investment background who can effectively engage with clients and prospects to meet the...
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Investment Specialist
1 day ago
Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full timeOur client is a well-established and reputable asset management company. Due to rapid growth over the past few years on the back of an excellent business strategy and brilliant investment performance, their distribution team is looking for an individual with a strong investment background who can effectively engage with clients and prospects to meet the...
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Investment Specialist
10 hours ago
Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full timeOur client is a well-established and reputable asset management company.Due to rapid growth over the past few years on the back of an excellent business strategy and brilliant investment performance, their distribution team is looking for an individual with a strong investment background who can effectively engage with clients and prospects to meet the...
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Documentation Controller Specialist
2 days ago
Cape Town, Western Cape, South Africa Fruitways Full timeThe Fruitways Group is committed to developing a diverse and inclusive work environment, fostering a culture that values equality and promotes opportunities for all.About UsWe are a leading agri-business in South Africa, dedicated to delivering high-quality products to customers worldwide. Our success is built on our commitment to excellence, innovation and...