Expert IT Solutions Provider
5 days ago
A leading recruitment agency Datafin IT Recruitment requires a skilled Tier 3 Engineer to fill this role.
About the PositionThe job involves providing expert technical support and resolution of complex IT issues.
Main Responsibilities
- Maintain professional client communication and client satisfaction.
- Maintain accurate and updated documentation.
- Develop and maintain your technical knowledge base of clients.
- Resolve client issues and assist with new user setups.
- Be a resource to the team in Research and Development.
Essential Qualifications
- 5+ Years experience in IT related field.
- Windows Server.
- Azure and O365.
- Firewalls and security devices.
- Switches and infrastructure.
- Broad experience with Windows environments.
- Willingness to troubleshoot and resolve technology related issues for clients.
- Willingness to work in a supportive team environment.
PREFERRED SKILLS
- Firewalls.
- Business Class Wireless Solutions.
- Backup, Disaster Recovery, and Business Continuity.
- VPN solutions.
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