Customer Service Representative in Banking
2 weeks ago
Isilumko Staffing (JHB) is seeking an experienced Customer Service Representative to join their team in a banking environment.
About the Role:
We are looking for a professional who can handle customer credit card queries efficiently and effectively. The ideal candidate will be able to resolve queries in a timely manner, overcome client objections, and work towards reaching targets.
Key Responsibilities:
- Attend to customer credit card queries
- Resolve queries in a timely manner
- Overcome client objections
- Meet sales targets
Requirements:
- Matric qualification or equivalent
- At least 2 years' experience in banking/financial services customer care or inbound call centre
- Bachelor's degree in Banking, Finance, Accounting, Auditing, Investments, or Economics
- Clear credit record
- Clear criminal record
- Ability to work rotating shifts (8am-5pm, 9am-6pm, 10am-7pm) and alternate Saturdays/Public holidays
Preferred Skills:
- Excellent communication and negotiation skills
- Strong objection handling and customer service skills
- Ability to build strong relationships with clients
What We Offer:
- A competitive basic salary and incentive scheme
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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