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Quality Assurance Expert

2 weeks ago

Cape Town, Western Cape, South Africa KnowBe4, Inc. Full time
QA Specialist (Remote)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

We have been certified as a 'Great Place To Work' in 8 countries, and we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

The QA Specialist works on exciting projects with one of KnowBe4's courseware development team. This role is to review course content and test course functionality. The ideal candidate will collaborate with other QA specialists and eLearning developers in a fast-paced environment, creating excellent eLearning content and providing feedback to team members that contributes to continuous improvement.

Responsibilities:

  • Review and edit course scripts, descriptions, storyboards, and other deliverables
  • Test course builds, complete issue logs and re-test fixes until the fix passes
  • Collaborate with the team on these issues and provide feedback in a collaborative way that helps to make all the departments in courseware thrive
  • Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
  • Ensure content is Web Content Accessible Guidelines (WCAG 2.1) compliant so that our content is accessible to all users

Requirements:

  • Bachelor's degree in related field
  • Minimum 3 years of relevant experience working in eLearning QA
  • Excellent communication skills, written and verbal
  • Able to correct others while, at the same time, encouraging them to improve their skills